Lost your two-step sign-in?

If you have a recovery code

When you set up two-step sign-in you were shown ten recovery codes. On the login page, enter your password, then choose "Use a recovery code instead" and type one of them. Each code works once.

Once you are in, set up your authenticator app again on a new phone from your account page (turn two-step sign-in off and on again), and make new recovery codes. The old ones stop working.

If you have no recovery codes left

1. Write to us through Contact us from the email address on your account. Say your username and that you have lost access to two-step sign-in.
2. The Continental Admin checks that the request really comes from you, for example by replying to that address, and then turns two-step sign-in off for your account. You get an email when that happens.
3. Log in with your password. If your role requires two-step sign-in (an administrator, node operator, curator, steward or federated learning role), you are asked to set it up again straight away, before anything else.

Nobody from the DataBank will ever ask you for your password or a sign-in code. If someone does, please tell us.